When was the last time you heard physicians mention the joy of practicing medicine... or praise the workflow needed to enter—or to find—data in the electronic medical record?
What is the most important change your healthcare organization can make?
If the goal is immediate and sustainable change, the science of human behavior--the driver of true changes in performance--cannot be ignored.
Make it easier to do the right thing... and change will not only be achieved, but embraced.
A 10-20% improvement in control...
has a 200-300% positive impact
Prepare for a wave of positive response you never thought possible
"I hereby officially withdraw my retirement notice."
"It just works."
"This is the first technology in years that actually makes my life better."
"I used to spend my evenings documenting, now we eat dinner as a family."
"I praise our administration for making this solution available to us."
"I no longer get questioned days or weeks later about elements of my clinical documentation."
"The doctors are completing and signing their documentation on time, for the first time!"
"We no longer have to draw straws to see who has to tell the doctor about report deficiencies."
"This technology just gets me."
"This changes everything!"
"I love this new system."
"If I had known this was an option, I would not have retired."
"The doctors are finally reading and giving thoughtful responses to messages we have been sending through other methods for years."
* Quote sources available upon request
The unceasing volume of messages reaching doctors has expanded beyond the number they believe they can handle...
- 2013 Rand Study
When doctors come to work happy,
patients go home happy.
Satisfaction soars for both.
Message and task queue bloat
Messages that get read
Quality responses received